TERMS AND CONDITIONS OF TRADE


  1. 1. Interpretation

  2. In these Conditions the following words have the following meanings:

    1. 1.1. Conditions: The standard terms and conditions of sale set out in this document and (unless the context otherwise requires) includes any special terms and conditions agreed in writing between the Patient and CN.
    2. 1.2. CN: (The Changing Faces Denture Clinic in which you received your treatment)
    3. 1.3. Patient: Any person(s), firm or company that purchases Goods and/or Services from CN.
    4. 1.4. Contract: Any agreement between CN and the Patient for the sale and purchase of Goods and/ or the supply of Services incorporating these conditions.
    5. 1.5. Goods: The goods agreed in the Contract to be supplied by CN to the Patient.
    6. 1.6. Services: The Services agreed in the Contract to be supplied by CN to the Patient.
    7. 1.7. CDT: Clinical Dental Technician
  1. 2. General

    1. 2.1. Unless there is a variation under Condition 2.2 all Contracts will be on these conditions to the exclusion of all other terms (including any terms the Patient purports to apply under any purchase order, confirmation of order, specification or other document).
    2. 2.2. These conditions apply to all CN's sales and no variation of these Conditions or representation shall have any effect unless agreed in writing by an authorised official of CN.
    3. 2.3. CN shall be entitled to assign its rights under the Contract and sub contract any or all of its obligations under the Contract to any third party.
  1. 3. Consultations and Treatment

    1. 3.1. Initial Consultation – The consultation provided by CN CDT at the pre-agreed appointment will be provided to the patient free of charge. If for any reason the patient does not present themselves on time and in a state that the initial consultation can be performed or fails to attend the consultation and does not give 48 hours' notice of cancellation then the appointment will be cancelled, and CN can charge a fee of £75 for the consultation. In certain cases CN may need to move the appointment, if this occurs CN will notify the patient as soon as the need for rescheduling arises, and offer an alternative time.
    2. 3.2. Any work performed by a Dentist as a result of a referral from CN is payable by the patient to the Dentist and CN cannot be held financially liable.
    3. 3.3. It is the aim of CN that the patient receives adequate information on the treatment options available to them, together with their consequences, costs, and possible risks. The patient should be able to discuss with their CDT the options available in order to select a course of treatment that is medically sound, aesthetically pleasing, and financially affordable. Please make sure you understand the implications of the treatment offered and the alternatives before agreeing to any treatment provided.
    4. The CN CDT cannot be held responsible for the diagnosis and treatment planning of any other dental professional such as a Dentist or Implant Surgeon.
    5. 3.4. In some cases it may only become apparent after the commencement of the treatment that the course of treatment discussed during the Initial Assessment has to be modified. At other times it may happen at the very onset when specialists are consulted or it is the result of tooth loss or an anatomical change by the patient. The implications of such findings will be explained and a modified treatment plan will be agreed. In some cases the modified treatment plan may involve extra costs. During this process the patient may decide not to continue with the treatment. In this instance the patient will only have to pay for treatment and laboratory work which has been provided.
    6. 3.5. CN has the absolute right to discontinue treatment at any time without any obligation for compensation if you are not medically or mentally fit for the recommended treatment or if the payment obligations are not met.
    7. 3.6. In some cases, CN may need to make changes to the patient's appointment time and/or the place of treatment and/or the treating clinician. In this event we will contact the patient to advise them of those changes at the first available opportunity.
    8. 3.7. CN may at any time without notifying the patient make any changes to the Services which are necessary to comply with any applicable safety or other statutory requirements, or which do not materially affect the nature or quality of the Services applicable to all CN's sales. No variation of these Conditions or representation shall have any effect unless agreed in writing by an authorised official of CN.
    9. 3.8. CN shall be entitled to assign its rights under the Contract and sub contract any or all of its obligations under the Contract to any third party.
  1. 4. Price

    1. 4.1. The price for the Goods and Services shall be as listed in CN's price list as at the date of delivery in the case of the Goods or on the date of performance in the case of the Services.
    2. 4.2. In addition to the price applicable, the Patient must pay all value added tax (if applicable), any other taxes, levies or duties, carriage, insurance costs, loading and unloading costs.
    3. 4.3. The Patient will have to pay an additional charge (which CN will tell the Patient about) if the Patient requires CN to deliver the Goods or to provide the Services outside normal working hours.
    4. 4.4. CN may revise its price list from time to time without telling the Patient but CN will not increase the price for the Contract between the date of the Patient's order and when it delivers the Goods and/or provides the Services if there is an increase in the cost of raw materials, labour and/or other production costs, changes in the types or rates of tax contributions or levies; unless the treatment has been delayed for more than 3 months at the patient's request or as a result of a patient's inactivity
    5. 4.5. CN will be entitled to invoice the Patient at any time following delivery of the Goods and/or provision of the Services to the Patient.
    6. 4.6. The Patient shall notify CN in writing of any changes in its name, address or other circumstances that may affect the payment of accounts at least 14 days in advance of the date of effect.
    7. 4.7. Any additional work to the final product needed as a result of tooth loss or anatomical change will incur a separate charge
    8. 4.8 Written quotations are valid for 30 days from the date of the letter/email.
  1. 5. Payments, Deposits, Cancellations and Refunds

    1. 5.1. A 25% deposit is payable initially, then staged payments are to be paid, with the final payment made when the dentures are fitted or before if requested by the CN CDT. This shall be in the currency stated on the invoice without any deduction, set-off or withholding whatsoever. Time for payment shall be of the essence. CN accepts the following types of payment methods - cash, cheque or card transactions.
    2. 5.2. The deposit paid to CN is non-refundable.
    3. 5.3. No payment shall be deemed to have been received until CN has received cleared funds.
    4. 5.4. CN reserves the right to claim interest on late payment at the rate of 3% per month.5.5. Except as otherwise expressly provided in these Conditions, cancellation of an order by the Patient, in whole or in part cannot be accepted without CN's consent in writing which shall only be given if a full indemnity is given by the Patient to CN. All cancellations of any order must be made in writing and cannot be accepted verbally, all cancellations during the treatment process are non-refundable. Cancelling the treatment will result in the loss of the 25% deposit.
    5. 5.5. If for whatever reason the Patient requests a refund after completion of treatment that is not due to faulty workmanship or failure of the CDT to follow the treatment plan then, if the refund is agreed, CN reserves the right to retain part or the full deposit. All requests for refunds must be made in writing and cannot be accepted verbally. In the event that a refund is granted the goods should also be returned to CN.
  1. 6. Passing of Risk and Property

    1. 6.1. Risk of damage or deterioration in the Goods shall pass to the Patient after 8 weeks use. Unless the deterioration or damage is as a result of the patient failing to follow the care instructions as detailed by the CN CDT.
    2. 6.2. Ownership of the Goods shall not pass to the Patient until CN has received full payment of all sums due to CN on any account.
  1. 7. Complaints

    1. 7.1. Should the patient have any complaints with the product and/or services provided, they should contact the CDT in the clinic where the work was carried out, in writing, in the first instance. If the complaint is not satisfactorily resolved the patient should then contact Changing Faces Dentistry Ltd on 0845 118 0065 or write to the address below.

      Changing Faces Dentistry Ltd
      C/O Reece Associates

      22a Chester Road

      New Oscott
      Sutton Coldfield
      B73 3DA

      Failure to bring the complaint to the attention of CN at the earliest opportunity will be considered proof that the services were satisfactorily provided. If the complaint cannot be satisfactorily resolved over the telephone, the patient may need to see a CDT. If it is determined that the work falls under guarantee, it will be treated according to the conditions outlined.
      Should a complaint not be satisfactorily resolved by CN or Changing Faces Dentistry Ltd then the patient may wish to make use of the Dental Complaints Service website - www.dentalcomplaints.org.uk.
  1. 8. Warranties and Guarantees

    1. 8.1. CN gives an 8 week warranty to the Patient in relation to the Goods. All warranties, conditions or other terms implied by statute or common law are excluded after the 8 week period to the fullest extent permitted by law. The products are protected by a minimum 12 month guarantee against manufacturers fault except where specified by CN such as for immediate dentures, temporary dentures, additions to dentures and denture repairs. All claims against manufacturers fault are reviewed on an individual basis and can only be made in the first year (or more where specified) of wearing the product.

      Guarantees will be void if –

      • The loss of any abutment/retaining teeth due to accident or disease, affects the integrity, appearance and function of the denture.
      • Anatomical change caused the denture to be ill fitting or fracture.
      • Dental treatment results in the need to modify the denture such as adding replacement teeth.
      • The patient did not attend the review appointments requested by the CDT. Complete & Partial Denture Guarantees
      • Essential Dentures - 12 month guarantee against manufacturers fault
      • Premium Dentures - 15 month guarantee against manufacturers fault
      • Optimum Dentures - 18 month guarantee against manufacturers fault
      • Swiss Dentures - 18 month guarantee against manufacturers fault
  1. 9. Confidentiality

    1. 9.1. CN shall not at any time make use of or divulge or permit any person to make use of or divulge any Confidential Information otherwise than in the proper performance of the Services or as required by
    2. 9.2. CN will always respect your privacy and any personal information you provide. The information that CN collects from you is only that required by CN to provide you with the information, products or services requested. CN does not trade, rent or sell client details to third parties. Should CN's intentions change it will be done only with your authorisation. CN will always comply with any data protection legislation currently in force.
    3. 9.3. Except where expressly permitted by English Law, CN will only deal with the personal details provided by the patient in respect of the provision of the Services, unless the patient agrees otherwise. This will include sending the patient information about CN's services generally and to inform the patient about promotions, offers or information provided by CN or any associated companies which may be of interest to the patient and CN may share your personal details with those companies for this purpose. 
CN is a franchisee of Changing Faces Dentistry Limited and as such your data will be shared with them. Changing Faces Dentistry Limited will process your data in accordance with the Data Protection Act 1998 and only share it if required to continue provision of service.
    4. 9.4. Other than as set out above, CN will not disclose any of your personal details without your permission unless CN is required by law to do so (for example, if required to do so by a court order or for the purposes of prevention of fraud or other crime).
    5. 9.5. The patient is always in control of their personal details. The patient can tell CN in writing not to transfer their personal details as set out above by writing to CN at the above address.
  1. 10. Liability

    1. 10.1. The maximum aggregate liability of CN, its employees and agents for breach of contract, misrepresentation, misstatement or other tortuous act or omission including negligence arising under or in connection with the Contract shall as far as permitted by law be limited to the price paid to CN under the Contract. Nothing in these conditions shall exclude CN's liability for death or personal injury resulting from negligence or fraudulent misrepresentation.
    2. 10.2. CN shall not be liable for any loss of profit or for any indirect or consequential loss or depletion of goodwill or loss of business nor costs, expenses or other claims for consequential compensation whatsoever that arises out of or in connection with the Contract.
  1. 11. Severability

    1. 11.1. If any competent authority holds any provision of these conditions to be invalid or unenforceable in whole or in part, the validity of the other provisions of these conditions and the remainder of the provision in question shall not be affected by it.
    2. 12. Choice of Law and Jurisdiction
    3. 12.1. Any Contract shall be governed and construed in accordance with English law. CN and the Patient each submit to the exclusive jurisdiction of the English Courts.

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